3rd Line Software Support

3rd Line Software Support

Location: East Midlands

Industry: IT

Salary: £35,000 – £45,000 per annum + Pension, Health, 25 days leave

Overview

An experienced Application Support Specialist is needed to join a progressive global software house’s growing Service Desk Support Team. The role focuses on supporting bespoke applications and SQL Server based systems and requires strong problem‑solving skills, excellent communication, and a customer‑service mindset. The specialist will engage in SQL Server administration, training, installation, client‑facing responsibilities, and remote support. DevOps training will be provided.

Requirements

• Minimum four years of commercial experience supporting bespoke applications or software.
• Experience supporting SQL Server based systems.
• Strong customer‑service orientation, problem‑solving accountability.
• Self‑motivated to work independently and collaboratively.
• Experienced in regulated environments, following procedures and processes.

Responsibilities

• Provide first‑contact resolution to the Service Desk where possible.
• Support and troubleshoot SQL Server based systems.
• Assist with installation, configuration, and maintenance of software.
• Deliver training and develop training materials for users.
• Provide client‑facing and remote support.
• Participate in DevOps initiatives and gain training in automation and PowerShell.

Desirables

• Experience in training development.
• DevOps / Automation / PowerShell experience.
• ITIL environment experience or qualifications.
• Strong customer‑service orientation and engagement skills.

Benefits

• Pension contribution.
• Health benefits.
• 25 days annual leave.
• Opportunities for promotion within the organization.

Candidates of all ages and backgrounds will be considered for this role.

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