Service Advisor (BMW & MINI)
Earn up to £50,000 OTE + per annum with a company car. Plus, get paid overtime for working on Saturdays!
Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s admired brands in automotive.
Why work for Hedin Automotive BMW & MINI
Join the Hedin Automotive Aftersales team as a Service Advisor and become the trusted point of contact for our BMW & MINI customers. Working alongside an experienced Service team, you’ll play a key role in delivering exceptional customer service from vehicle check‑in through to handover, ensuring every customer enjoys a seamless aftersales experience.
If you have a passion for customer service, thrive in a fast‑paced environment, and want to build your career with one of the world’s most admired automotive brands, we’d love to hear from you.
Benefits
- 31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
- Discount schemes with popular retailers – helping you save more
- Employee Car Ownership Schemes – available for you and your family
- Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
- Private healthcare access – prioritising your health and wellbeing
- Pension scheme and life assurance – confidence in your future
- Referral bonus – earn when you refer a friend to join the team
Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.
The main duties of the role include
- Meeting and greeting customers in a friendly, professional, and courteous manner
- Acting as the main point of contact throughout the customer’s service journey, from booking through to vehicle handover
- Keeping customers updated on the progress of their vehicle repairs and advising on any additional work required
- Delivering exceptional customer service through regular communication and effective expectation management
- Maintaining knowledge of BMW & MINI aftersales products and services
- Ensuring all service and repair documentation is completed accurately and promptly
- Working closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency
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