Location: Magherafelt.
In This Role, You Will
- Provide a professional, friendly and efficient service, both face‑to‑face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
- Focus on right‑first‑time, promoting the convenience of self‑service and digital options; delivering on commitments and promises.
- Carry out activities accurately and efficiently (e.g., cash management/service), in a manner that is fully compliant with policies and branch operating procedures.
- Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
- Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability, or achieving through continued studies.
What will make you stand out?
- Previous customer service experience demonstrating a high standard of service in every customer interaction.
- Self‑motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
- Passion and dedication to identify sales leads and referrals.
- Excellent communication skills with the ability to work effectively as part of a team.
- Ability to maintain high levels of accuracy whilst working to tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
Key Competencies
- Manage Risk – Self
- Customer Focused – Self
- Better together – Self
- Be Decisive – Self
- Take Ownership – Self
Why work with us?
The Bank of Ireland company culture prioritises work‑life balance, 24 days annual leave and excellent pension contributions. We offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance programme, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career.
Benefits
Employee wellbeing programme, colleague‑led Inclusion and Diversity networks, a strong focus on community via the Begin Together programme, digital banking services, and flexible working options.
EEO Statement
We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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