We are now looking for a Warehouse Operations Manager to join our team in Erith, Dartford (DA18 4AF) on a full-time, permanent basis. You will work Monday to Friday between 05:00 and 17:00 and cover night shifts where necessary. This is a fantastic opportunity for an experienced hands‑on Warehouse Operations Manager to join a growing organisation and play a central role in a busy, influential logistics operation.
The Role
As Warehouse Operations Manager, you will take full ownership of day‑to‑day operations at our Erith site—ensuring everything runs safely, compliantly, and in line with company processes. You will lead, coach, and develop the warehouse team, embedding a strong health and safety culture and ensuring all colleagues follow procedures consistently. You will also support financial performance by managing the site’s P&L, controlling costs, and ensuring operational activity aligns with budgeted targets.
Key Responsibilities
- Drive a process‑led culture across all warehouse activities
- Lead and develop the warehouse team, ensuring compliance with H&S and operational procedures
- Manage recruitment, onboarding, training, and ongoing performance
- Support and conduct investigations, disciplinaries, grievances, and return to work meetings
- Act as the main point of contact for customer queries outside standard working hours
- Oversee facilities management and ensure contractors follow safe systems of work
- Carry out equipment and safety checks to maintain a compliant working environment
- Ensure KPIs are tracked, analysed, and improved through structured action plans
Additional Responsibilities
- Act as the main point of contact for customer inquiries outside of regular working hours
- Oversee facilities management
- Manage on‑site contractors in line with company policies and safe control procedures
- Conduct equipment checks to ensure a safe working environment
- Support investigations and disciplinary hearings when required
Qualifications
- Proven experience managing day‑to‑day warehouse operations
- Strong supervisory/management experience within a logistics environment
- Demonstrable experience conducting disciplinaries, grievances, investigations, and Return to Work meetings
- Process‑driven mindset with the ability to embed structure and compliance
- Strong understanding of HSE regulations, risk assessments, and safe working practices
- Experience tracking, analysing, and improving KPIs
- Proficiency in WMS and strong IT skills (Outlook, Excel, PowerPoint)
Salary & Benefits
- Salary:£47,150 per annum
- Individual health cover
- 25 days holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
- Opportunity for Unpaid Leave
- Critical Illness Cover
- MyStrength Wellbeing App
- Free online Fitness Platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
- On‑Site Mental Health First Aiders
- Employee benefits: Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
- Karo Health Health Cash Plan
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