Retail Deputy Manager – 27 hour contract
Responsibilities
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You will help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You will be a role model for the team, motivating, coaching, and ensuring every shift runs smoothly.
Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions by recommending products that surprise, delight, and inspire them. You will also help keep the store well‑stocked, tidy, safe, and welcoming, creating an environment where everything runs smoothly and everyone feels supported and included.
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high‑performing team culture.
Qualifications
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer‑focused with a passion for delivering great service.
- Flexible and reliable, with a hands‑on approach.
- Experience in a high‑volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
Diversity & Inclusion
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments where possible. If you need a reasonable adjustment for an interview, please let us know in your application.
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