Dry Cleaning Hub Manager

Dry Cleaning Hub Manager (Bellshill)

Area Manager: Rab McLean

Salary: £29,640 p/a

Job Purpose

To effectively manage the Dry Cleaning Hub branch, ensuring compliance with policies and procedures, providing excellent service to receiver branches, and promoting a positive work environment for hub employees. The manager should maximise both sales and profitability of the branch.

Key Responsibilities and Accountabilities

• Maintain high standards in housekeeping, maintenance, and stock management, including stockholding, ordering, usage, and organisation, and perform administration, training, and daily tasks.
• Promote excellent customer service to all receivers and manage regular contact regarding garment or administrative issues.
• Ensure correct operating hours to offer next‑day service for receivers.
• Resolve complaints and provide best advice to receivers.
• Conduct regular quality control checks in accordance with training manuals.
• Guarantee security of premises, stock, fittings, and machinery.
• Perform branch stocktaking.
• Carry out daily and weekly administration.
• Mentor and support staff with training.
• Ensure compliance with opening and closing times, operating procedures, and uniform policy.
• Manage colleagues to foster a happy and efficient service.

The responsibility for employee health and safety does not rest entirely with the company; all employees have a legal duty to comply with the law and ensure workplace safety.

In accordance with Terms and Conditions of Employment, employees should operate flexibly across a broad range of activities to support the company’s need to adapt and deliver first‑class service to receivers.

Experience

• Full training provided; demonstrate competence in all services within a Hub Branch and people management.

Skills / Qualities

• Excellent organisational and planning skills with the ability to prioritise effectively.
• Excellent customer service skills.
• Effective time‑management skills.
• Good written and verbal communication skills.
• Leadership skills and a team‑player mindset.
• Ability to work unsupervised.
• Strong problem‑solving skills.
• Clear prioritisation capability.
• Team spirit and motivation of colleagues.
• Lead by example to set standards.

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