B2B Customer Experience & Quality Advisor – Manchester

Johnson Controls, Inc. is seeking a B2B Quality & Customer Care Advisor in Manchester to provide support for business customers on services like intruder alarms, fire detection, and CCTV. The role focuses on ensuring high-quality customer interactions while managing inquiries and driving service improvement.

Key responsibilities include handling customer inquiries, building strong relationships, monitoring quality, and working with teams to resolve issues. Ideal candidates will possess strong customer service skills, attention to detail, and experience with CRM systems.

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