Retail Customer Advisor (Brighton, Western Road) – 20 hours

Three Retail Customer Advisor

Location: Brighton, Western Road

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance

Working hours: 20 hours across 3–4 days per week, including weekends on a rotation basis

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

Qualifications

Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.

• Customer Focused: Strong passion for exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Benefits

• Competitive pay and monthly on‑target bonus.
• Up to 31 days off plus 2 bank holidays.
• Discounts, vouchers, pension plan and other benefits.
• Learning and development opportunities.

#J-18808-Ljbffr…