Job Details
Title: Deputy Manager – Full Time – Basildon
Salary: £30,500 per annum (includes London Weighting) plus up to £2,400 discretionary bonus based on performance.
Contractual hours: 37.5 per week. Full time. Location: Basildon, SS14 1DD. Job reference: REQ2246.
About the Role
As a Deputy Store Manager, you will support the Store Manager in leading a motivated and well‑trained team to deliver personalised exceptional service to all customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, remains compliant with all regulatory and company standards, and fosters a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as a comprehensive training programme is provided.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
Qualifications
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Next Steps
Ready to lead with purpose and make a difference?
Apply now and become part of a company that values people, passion, and potential.
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