Deputy General Manager

Deputy General Manager – Camden

As Deputy General Manager, you’ll have to support the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key Responsibilities

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
• Manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
• Be fully accountable for all processes and procedures within the business from daily transactions to inventory management.
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards in daily activities.
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Create an environment that is team‑focused and encourages a professional and motivating atmosphere for all team members.

To be a success with Lane7, you’ll:

• Have management experience in the leisure, hospitality, or F&B sector.
• Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
• Be a Deputy General Manager who can inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
• Be a great communicator.
• Have a positive, can‑do, problem‑solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun for the guests and the team.

What We’ll Offer

• Salary – Up to £40,000 Per Annum
• 28 days holiday per year (plus 1 day per every year worked, up to 5 years of service)
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off‑peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

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