Correspondence Logger/Drafter – Policy Correspondence Team

Eligibility: This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the “Eligibility” section before you apply.

Opening: AO – the role is permanent, full time, cross government, based in London (102 Petty France). Working pattern is hybrid; you will need to attend 102 Petty France two days per week. Reserve list: 12 months.

Correspondence Logger/Drafter – Policy Correspondence Team

Key Responsibilities

• Accurately scan, log and store incoming correspondence using the department’s case management system.
• Draft clear, empathetic, respectful replies to MPs, external organisations and members of the public, using policy-cleared lines.
• Manage your own caseload, meeting deadlines and maintaining high standards of written and oral communication.
• Collaborate with team members and senior officials to improve processes and achieve targets.
• Deliver excellent customer service to colleagues and stakeholders.
• Contribute to corporate initiatives and undertake additional duties as appropriate.

Skills and Experience

• Excellent written and oral communication skills across multiple channels.
• Strong organisational and planning abilities, with proven experience meeting deadlines.
• Proficient in Microsoft Outlook and Word.
• Ability to manage a varied workload, prioritise proactively and maintain productive relationships with stakeholders.
• High standard of written English, including grammar, spelling and punctuation.
• Excellent attention to detail.

Behaviours

• Delivering at Pace
• Managing a Quality Service
• Working Together

Benefits and Information

• Hybrid working arrangements with a minimum of 60% office time at 102 Petty France.
• Pension scheme offered by the Civil Service.
• Extensive training and development opportunities.
• Flexible working system available, including part-time, flexible and job-sharing patterns.
• Annual leave: 25 days on appointment, rising to 30 days after five years. Additional paid time off for public holidays and a privilege day. Pro-rata leave for part-time and job-share posts.

Contact

For more information about the role, please email Kirsty Bennett at Kirsty.Bennett@justice.gov.uk.

Closing Information

Closing date: 20-Jul-2026.

Job ID: 19754.

Grade: AO.

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