Revenue Protection Officer – 2274

Revenue Protection Officer – 2274

Application Deadline: 24 July 2026

Department: Customer Service

Employment Type: Permanent – Full Time

Location: Bishops Stortford Station

Reporting To: Dave Onslow

Compensation: £32,597 – £38,000 / year

Description

This role combines customer service, investigation, and fare enforcement. You’ll regularly interact with members of the public, make decisions in real time, and occasionally need to have challenging conversations regarding ticket validity and penalty fares.

Applicants must meet the following criteria:

• You will be working an average of 35 hours per week. Shifts will take place between 05:00 am and 01:00 am, including a combination of early, late, weekend, and bank holiday shifts.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age.
• You should be prepared to work in all weather conditions.
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
• Salary progression for this role is:Year 1 £32,597Year 2 £34,399Year 3 £36,200Year 4 £38,000

Key Responsibilities

• Ticket Inspection: Verify the validity of passengers’ tickets, ensuring compliance with fare regulations.
• Fare Collection: If passengers cannot show a valid ticket, collect fares to maintain fair practices.
• Penalty Fare Issuance: Issue penalty fare notices to passengers found traveling without a valid ticket, reinforcing compliance.
• Interviewing Fare Evaders: Conduct interviews with suspected fare evasion following the Police and Criminal Evidence Act 1984 guidelines.
• Customer Service: Provide effective customer service and information about train schedules and local inquiries.
• Collaboration: Work alongside police and other agencies during joint operations, submitting reports and attending court when required.
• Work closely with a partner, receiving training in conflict management, customer service, and clear directions.
• Create a welcoming environment in challenging situations, enhancing passenger satisfaction.
• Day-to-day duties involve working on trains or conducting revenue exercises at stations.

Skills, Knowledge & Expertise

You may be a great fit if you:

• Remain calm, professional, and respectful in challenging situations.
• Confidently handle difficult conversations when required.
• Enforce rules fairly while maintaining excellent customer service.
• Be resilient and capable of managing conflict or challenging behaviour professionally.
• Make independent decisions and stand by them.
• Think on your feet and adapt to changing situations.
• Have excellent verbal and written communication skills.
• Be observant and ask questions to establish facts.
• Enjoy interacting with a wide range of people and building rapport quickly.
• Enjoy a role where no two days are the same.
• Take pride in keeping travel fair, safe, and enjoyable for all customers.

Job Benefits

• Travel Discounts: Free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy.
• Pension Perks: Start with a Defined Contribution pension, upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes after probation.

Date of Closing

The closing date for all completed applications is on 24th July 2026. Please note vacancies can close earlier due to high influx of candidate applications.

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