Payroll and HR Support Assistant

Payroll and HR Support Services Assistant – Fixed Term Contract until 31/03/2027

Supporting our people through exceptional payroll and HR service.

What You’ll Get To Do

• Deliver high-quality payroll, pension and HR administration support.
• Provide excellent customer service to employees, managers and external customers.
• Maintain accurate employee records and produce reports using a range of systems.
• Support payroll processing, ensuring employees are paid accurately and on time.
• Assist with pension scheme administration and employee enquiries.
• Support recruitment processes, including job adverts and DBS checks.
• Contribute to a professional, efficient and customer-focused support service.

What You’ll Bring

• A good standard of education, including English and Maths (GCSE Grade AC / 94 or equivalent), or can demonstrate equivalent relevant experience.
• Confidence using Microsoft Office applications and digital systems to manage information accurately and efficiently.
• Strong organisational skills and a keen eye for detail, ensuring work is completed to a high standard.
• An enjoyment for working as part of a supportive team and building positive relationships with colleagues and customers.
• Ability to effectively manage your workload and remain focused when working to strict deadlines and service standards.
• Pride in delivering excellent customer service and maintaining high levels of accuracy.

What’s In It For You

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost‑effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

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