Tusker Order Management Advisor – 12 Month FTC

Job Title: SOC- Order Management Advisor – Watford (12‑month fixed‑term contract)

Responsibilities

• Capture all orders within a 24‑hour turnaround, ensuring accurate and complete contract details.
• Order vehicle specifications accurately, liaising with dealers.
• Collaborate with Pricing and Data teams to secure correct manufacturer pricing, discounts and manage monthly price increases.
• Provide exceptional customer service via phone and email, achieving KPIs and SLAs with first‑contact resolution.
• Accept bespoke and ad‑hoc tasks assigned by the line manager.

Qualifications

• High accuracy and strong attention to detail.
• Motivated to achieve individual and team targets.
• Excellent verbal and written communication skills; polite and professional telephone manner.
• Strong organisational and time‑management skills; ability to self‑manage.
• Experience in Office365, purchasing, and systems such as Ebony Dacs & Salesforce (preferred).

Benefits and Work Environment

• Hybrid working model: at least three days a week (60% of time) at the Watford office; full‑time hours.
• Hybrid flexibility during training period (initially 5 days a week until fully trained).
• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• Right to adapt benefits to your lifestyle, e.g., discounted shopping, 22 days holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.

Commitment to Inclusion

We are inclusive and celebrate diversity in all forms. We welcome applications from under‑represented groups, are disability confident, and offer reasonable adjustments to our recruitment processes. We strive to create a workforce that reflects modern society.

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