Receptionist/Admin Assistant

Job overview

• Provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service.
• Develop knowledge of the range of Child and Adolescent Services (CAMHS) to locate colleagues and direct calls with minimum delay.
• Support the manager and the administrative team with general administrative functions as required.
• Project the professional image of the business through demonstrating excellent customer care in all activities.

Main duties

• Meet young people, relatives and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination.
• Deal competently and discreetly with queries face‑to‑face or via telephone using appropriate protocols.
• Take accurate messages and distribute them in a timely manner.
• Handle all incoming and outgoing correspondence (paper and electronic), record and distribute incoming post.
• Use the photocopier and other office equipment competently and maintain adequate supplies of forms and paperwork.
• Process new files, maintain client notes and records using the current Patient Administrative System and keep building/staff information up to date for the Site Responsible Officer.
• Manage the electronic room booking system for the unit.
• Keep reception and waiting areas tidy and ensure notice boards are up to date.
• Provide cover for other administrative staff in their absence or as required by the administration manager.
• Ensure statutory and mandatory training compliance is maintained.
• Undertake any additional duties as required.
• Act in ways that support the Trust’s values and ethos, be aware of equality and diversity, and treat everyone with dignity and respect.
• Work constructively and flexibly with colleagues.

Qualifications

• GCSE level C education or equivalent.
• Good literacy and numeracy skills.
• NVQ Level 2 in administration or equivalent.

Experience

• Proven experience of direct contact with patients, clients or customers by telephone and in person.
• Diary management experience.

Benefits

• Free car parking at many sites.
• 27 days leave plus bank holidays, increasing to 33 days with long service.
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi‑professional preceptorship programme for newly qualified staff.
• Generous NHS pension and enhanced pay for unsocial hours.
• Flexible, family‑friendly and agile working opportunities.
• Recognition and long‑service awards.
• Fast‑track physiotherapy access.
• Access to discounts and salary‑sacrifice schemes, including Cycle to Work, car scheme and discounts on travel, leisure and retailers.

Compliance

The postholder will have access to vulnerable people in the course of their normal duties and therefore this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.

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