Customer Services Advisor

£27,000 per annum rising to £29,060 per annum after training on multiple businesses.

Hybrid Working: On average 2 days in the office per week (following training and subject to business requirements).

We are seeking a proactive and detail-oriented Customer Service Advisor to work within our Customer Services team. Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units.

The Customer Services department is open 364 days of the year and is a 7-day operation. You will work 5 days out of 7, covering weekends and bank holidays on a rotation.

Key Accountabilities

• Analyse data, identify issues and take appropriate action to ensure the fulfilment of customer orders.
• Be proactive in resolution of any queries.
• Analyse key trends and make recommendations to implement long term solutions.
• React and reprioritise tasks to adapt to changes in circumstances.
• Manage complex processes to achieve crucial deadlines.
• Develop and maintain effective professional relationships with key stakeholders.
• Deliver professional and exceptional levels of customer service.
• Be responsible for adhering to process guidelines.
• Ensure all aspects of administration are accurate and complete in a timely manner.

The Right Person

• Be able to work well under pressure in a fast‑paced environment.
• Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
• Good analytical and problem‑solving capability.
• High levels of written and verbal communication skills.
• Well organised, with ability to multitask.

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