Customer Service Coordinator

Customer Services Coordinator

This role is based in the Bedford office and focuses on delivering a professional, positive and enthusiastic service to our customers.

Responsibilities

• Plan, prioritise and organise workload daily
• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
• Track SLA’s and report to Senior Coordinator & Customer Care Manager
• Help continuous improvement in customer satisfaction ratings

Benefits

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

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