Job Overview
We are seeking an enthusiastic MDT Coordinator Assistant to join our Head and Neck Cancer team, supporting the delivery of high-quality care to patients throughout their cancer pathway. This role is based in London at University College London Hospitals, with a salary range of £34,186 – £37,389 per annum. The postholder will be expected to work a minimum 3 days on site, including the Day of the Head & Neck MDT.
Main Duties of the Job
The successful candidate will:
- Support the Head and Neck MDT team in coordinating and monitoring complex cancer pathways, ensuring patients progress within national waiting time standards, including the Faster Diagnosis Standard (FDS) and 62‑day pathways.
- Manage referrals from a variety of sources, including Inter‑Trust Referrals (ITRs), and liaise with internal and external organisations to ensure seamless care.
- Attend weekly MDT meetings, prepare meeting materials, record and communicate outcomes, and facilitate timely progression of surgical and treatment pathways.
- Work closely with clinicians and operational teams to identify and upscale delays, support surgical planning, capacity management, and maintain patient tracking lists.
- Maintain and validate cancer pathway data, contribute to COSD and other national reporting requirements, and assist with virtual clinic outcomes to ensure timely follow‑up appointments, investigations and discharge arrangements.
Working for Our Organisation
University College London Hospitals NHS Foundation Trust (UCLH) is a leading academic trust in the UK, providing acute and specialist services across eight sites:
- University College Hospital (including the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
UCLH is committed to sustainability, excellence in patient care, continuous learning and innovation.
Person Specification
Knowledge and Qualifications
- Degree or equivalent experience or training in administrative procedures.
- Experience with a range of computerised software.
- Understanding of medical terminology.
Experience
- Demonstrable level of administrative experience, acquired through training and practice.
- Experience working in an office environment.
- Previous NHS or healthcare experience.
Skills and Abilities
- Ability to supervise and deliver administrative and clerical duties appropriate to the role.
- Ability to lead local service improvement initiatives.
- Ability to implement improvements derived from local audit analysis.
Communication
- Ability to convey complex, sensitive or contentious information accurately and effectively with patients and at all organisational levels, verbally and in writing.
- Professional and sensitive patient, carer and public face‑to‑face and phone communication.
- Ability to support and reassure patients/carers in distress.
- Ability to persuade, motivate and negotiate to gain cooperation.
- Displays tact, empathy and reassurance when handling contentious information.
- Understands importance of maintaining confidentiality.
Personal and People Development
- Willing to produce a personal development plan with manager.
- Willing to develop self and undertake personal development.
Responsibilities towards promoting Equality Diversity and Inclusion
- Demonstrable understanding of Equality, Diversity, and Inclusion and NHS obligations under the Equality Act 2010 and Public Sector Equality Duties.
- Experience delivering customer service in a multi‑cultural environment.
- Knowledge of the importance of equal opportunities.
- Demonstrates understanding of maintaining privacy and dignity.
Benefits and Working Arrangements
- Flexible working available from the start of employment.
- Interest‑free seasonal ticket loan for travel.
- Access to free independent and confidential support services.
- Retail discounts and staff discount platform.
- Cycle‑to‑work scheme and on‑site accommodation for staff.
Legal and Eligibility
Applicants must have the right to work in the United Kingdom or meet the eligibility criteria for sponsorship under the Skilled Worker visa route. UKVI requirements must be met; applications that do not meet these criteria will not be considered.
The postholder will undergo the Rehabilitation of Offenders Act provisions and must undergo Disclosure and Barring Service checks for any previous convictions.
Employer Certification / Accreditation Badges
This role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) and the 2020 Order for England and Wales.
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