Community Lead London

About the role

As our Community Lead, your role will be central to shaping how healthcare professionals connect, learn from one another, and advocate for better communication across the NHS. You will support and scale one of the most engaged clinical communities in the UK, ensuring users feel supported day to day while turning their insights into a core driver of product adoption, advocacy, and brand trust.

The challenges you’ll solve

• Building strategic and large‑scale communities: Shaping and delivering a long‑term vision for our primary and secondary care communities, ensuring community drives product adoption and advocacy, not just engagement. You will actively run community campaigns and set direction.
• Turning unstructured clinical conversations into scalable content: Creating repeatable, scalable ways to transform high‑volume community conversations into user‑led content, learning assets and programmes, using strong storytelling to showcase Accurx’s value across the market.
• Scaling advocacy through ambassadors and peer influence: Owning and evolving large‑scale ambassador and super‑user programmes that enable clinicians to influence peers authentically, aligning closely with product and marketing priorities.
• Evolving our community platforms and programmes: Making thoughtful decisions about when existing tools are “good enough” and when new investments are needed, supporting a growing, multi‑product, multi‑care‑setting community.

Qualifications

• Proven experience building and growing large‑scale communities (thousands of users), ideally in SaaS, tech, or healthcare – essential for the role.
• Experience using community as a core driver of growth, product adoption or brand advocacy, rather than primarily support, account management or research.
• Strong track record of designing, running or scaling ambassador programmes or super‑user initiatives that drive peer‑to‑peer learning and influence.
• Clear examples of turning unstructured community conversations into scalable, user‑led content, with strong written communication and storytelling skills.
• Data‑informed and tool‑savvy mindset, using signals, feedback and AI to scale insight capture and content without losing authenticity.
• Excellent cross‑functional collaboration skills, comfortable partnering with Product, User Research, Product Marketing and Events.

What’s in it for you

• £65,000 – £85,000 salary + £30,000 share options
• Flexible benefits: adjust your healthcare cover, pension or life insurance to suit your life stage
• Flexible working: office first culture with 3 days in Shoreditch (dog‑friendly) and core hours 10am–4pm
• 28 days holiday plus bank holidays and up to 4 weeks you can work from anywhere per year
• Enhanced parental leave, fertility support and parental loss support
• Free healthy breakfasts, snacks and lunches with occasional treats provided by our in‑house chef

#J-18808-Ljbffr…