Customer Service Coordinator – Temp to Permanent

Berry Recruitment are now HIRING for a confident and vibrant candidate to join their client based in Northampton, as a Customer Service Coordinator. This role will be an immediate start and offered on a Temporary to permanent basis.

Role

Customer Service (Temp to Permanent)

Location

Northampton – NN3 8RQ

Salary

£12.71 per hour

Working Monday to Fridays 8am-5pm (40 hours)

Key Responsibilities

• The main duties for this Customer Service Coordinator role would be making contact with service users and agreeing a convenient maintenance/ service/test time.
• You will be responsible for scheduling and manifesting maintenance bookings with inset periods and entering on to internal system and booking into technicians Outlook diaries.
• Dealing with all queries and enquiries from service users.
• Assist and manage incoming calls and answer any customer queries.
• Coordinating equipment orders to be delivered, installed and collected.
• Order analysis by checking, identifying and reporting any errors made via online orders.
• Providing telephone and email advice to clinical/social care staff to support effective prescription.
• Carrying out administrative tasks within the team.

Candidate Specification

• Excellent communication and interpersonal skills
• Experience of, and commitment to, delivering focused customer services
• The ability to take ownership of tasks and work accurately and flexibly within a busy team
• An enthusiastic and positive approach
• Good IT skills
• Ability to work accurately and flexibly as part of a busy team

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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