Band 3 Reception Coordinator – Radiology
The closing date is 19 July 2026.
We are looking for an individual with experience in supervising and supporting a small reception team. Responsibilities include booking appointments, managing the electronic diary and waiting lists, handling reception and administrative duties, providing face‑to‑face patient contact, prioritising workloads, and working within deadlines. Accuracy and attention to detail are paramount, as is the ability to use initiative and work effectively as part of a team.
This pivotal role bridges the gap between the management team and the reception team, ensuring clear communication, promoting collaboration and supporting the smooth day‑to‑day running of the service. The role also ensures that local policies and procedures are consistently applied and aligned across all sites, helping to maintain high standards of service delivery and operational consistency.
The Imaging Directorate provides 24/7 service delivery and has an established track record of service re‑design and transformation. This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first‑class service.
The Imaging Service at Heartlands Hospital and the CDC operates Monday – Sunday, 8:00 am – 8:00 pm, and involves weekend work and bank holidays on a rotational basis.
Main duties of the job
Responsible for deliveries, ensuring all changes are actioned and communicated to the team leader. Handling deliveries and coordinating tasks with the team leader. Book appointments, manage electronic diary and waiting lists, perform reception and admin duties, maintain face‑to‑face patient contact, meet deadlines, and use initiative.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. We want to attract and recruit talented individuals from all backgrounds, and support the diversity you bring to achieve your full potential. For staff with a disability, including physical disability, long‑term health condition, mental health or neuro‑diverse condition, we are committed to making reasonable adjustments needed for you to carry out your role.
Please note: For a detailed job description for this vacancy, please see attached Job Description.
Qualifications
- Good general education (e.g. GCSE English and Maths A‑C, GCSE Level 9‑4)
- Business administrative NVQ Level 3 or equivalent experience in an administrative role
Experience
- Experience of dealing with the public/customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Experience
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in healthcare
Additional Criteria
- Good communication/customer care skills both written and compassion
- Good organisational skills and ability to multitask
- Ability to deal professionally with enquiries from staff, patients, and visitors
- Ability to solve problems
- Understand confidentiality and apply the principles in everyday working practice
- Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the service
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good interpersonal and communication skills
- Good organisational skills
- Team player
- Demonstrates reliability, motivation and commitment
- Ability to deal with stressful situations and sensitive issues
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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