Job Title: Operations Support
Location: Remote with occasional travel to West London
Salary: up to £30,000
Contract Type: Permanent
Contractual hours per week: 40
Connect Health and Healthshare have come together as one organisation – Cora Health – combining our decades of experience in providing healthcare services on behalf of the NHS.
We are seeking a proactive and results‑driven Operations Support professional to join our team in Northwest London. In this pivotal role, you will support the smooth running of NHS and healthcare patient services, working closely with the Operations Manager to analyse data, drive improvements, deliver excellent customer service, and ensure operational efficiency in a fast‑paced, KPI‑focused environment. The successful candidate will combine strong attention to detail with strategic thinking to support primary care/community services and contribute to high‑quality patient outcomes.
What you’ll be doing
- Support day‑to‑day operations within NHS/healthcare patient services, ensuring efficient service delivery and compliance with safety and quality standards.
- Analyse, interpret, and present data to generate actionable recommendations that drive performance improvements.
- Monitor and report on key performance indicators (KPIs) to maintain a results‑driven workplace.
- Deliver outstanding patient/customer service, responding calmly and effectively to challenging situations.
- Collaborate with stakeholders across diverse groups using strong interpersonal and communication skills.
- Contribute to service planning, balancing detailed operational tasks with broader strategic direction.
- Identify opportunities for improvement and embrace new ideas to enhance service quality and efficiency.
- Provide administrative and operational support, including potential personal assistant duties as required.
- Assist with project and line management activities where needed to support team objectives.
What we’re looking for
- Proven experience in NHS or healthcare patient services, ideally within primary care/community or diagnostic settings.
- Strong numeracy and analytical skills, with the ability to interpret data and make evidence‑based recommendations.
- Excellent patient/customer service skills combined with a calm, measured approach to challenges.
- Demonstrated passion, proactivity, perseverance, and entrepreneurial spirit in a results/KPI‑driven environment.
- Confident decision‑making with a good balance of attention to detail and big‑picture strategic awareness.
- Strong interpersonal and communication skills for engaging with diverse stakeholders.
- Drive for continuous improvement and openness to new ideas.
Why work for Cora Health?
At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here’s a glimpse of what we offer you:
- Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. You’ll also get another day off for your Birthday. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
- Wellness Support: Access a suite of health support tools and an employee assistance program for your well‑being so you can be at your best and be your true self.
- Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
- Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
- Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
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