Additional Information
- Job Number: 26085230
- Job Category: Sales & Marketing
- Location: Euston Road, London, United Kingdom, NW1 2AR
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non-Management
St. Pancras London is a five‑star hotel located beside St. Pancras International, offering refined comfort and contemporary luxury.
What is in it for you?
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry‑cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
Position Summary
As a Groups & Events Executive at St. Pancras you will take responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and through coordination with the Regional Sales Office, hotel departments, and customers, taking total responsibility for the finalization of the assigned group & events. Actively upsell each business opportunity to maximize revenue. Achieve personal and team related revenue goals. Ensure business is turned over properly and in a timely fashion for proper service delivery.
Responsibilities
- Prepare all group and event documentation to the satisfaction of the customer (BEO), and conduct show rounds where appropriate.
- Manage group room blocks and meeting space of assigned groups and/or events.
- Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.
- Process a group in both Opera and Marsha, including setting up a group block, naming a group, making changes, cancelling a group in both systems and changing room rates.
- Ensure that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information.
- Use Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
- Send out daily amendments for the events team to the total hotel.
- Look after the financial obligations of the department such as raising purchase orders, check book maintenance and paying suppliers.
- Raise commission invoices for agencies on behalf of the Event Manager.
- Update electronic signage as per the Events of the day.
- Follow all hotel and company policies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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