1st Line IT Support Technician

Salary: £? – ? per year

Requirements:

• Previous experience in a 1st Line IT Support, IT Service Desk, or Helpdesk role.
• Experience supporting Microsoft 365 environments.
• Excellent customer service and communication skills.
• Strong attention to detail.
• A proactive attitude with a willingness to learn new technologies.
• Good organisational and problem-solving skills.
• The ability to prioritise workload in a busy support environment.

Responsibilities:

• Provide 1st Line IT Support to users across the business.
• Log, manage, and resolve support requests through the IT ticketing system.
• Support Microsoft 365 applications and user accounts.
• Assist with hardware and software troubleshooting.
• Set up new users, devices, and user permissions.
• Escalate more complex technical issues where appropriate.
• Deliver excellent customer service to colleagues across the organisation.
• Support general day-to-day IT administration and projects as required.

Technologies:

• Hardware
• Support
• Microsoft 365
• Office 365

More:

We are an established organisation based in Malton, North Yorkshire, offering a temporary, fully office-based 1st Line IT Support Technician role with working hours of Monday to Friday, 9:00am to 5:00pm. This is a great opportunity to join an internal IT team, gain hands‑on experience, and develop your skills across Microsoft technologies and business systems. We offer on‑site parking, no weekend work, and a supportive team environment where you can continue to grow your IT career.

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