Junior IT Support Technician

Salary: £? – ? per year

Requirements

• At least 1 year of experience working within an IT support or Service Desk environment.
• Previous experience in a customer-facing role with a strong focus on service delivery.
• Basic understanding of network troubleshooting, including WAN and LAN environments.
• Good knowledge of IT concepts, systems, and technical terminology.
• Strong analytical and problem-solving skills with a methodical approach to issue resolution.
• Excellent written and verbal communication skills.
• The ability to prioritise workload and work effectively in a fast-paced support environment.
• Experience supporting EPOS systems or retail technology environments.
• Exposure to incident management tools and ticketing systems.
• Knowledge of Microsoft operating systems and common business applications.

Responsibilities

• Provide 1st and 2nd Line IT support for EPOS systems and related technologies.
• Diagnose and resolve hardware, software, and network-related incidents.
• Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure.
• Log, track, and manage incidents through to resolution within agreed service levels.
• Escalate complex issues to relevant support teams when required.
• Communicate effectively with customers, providing regular updates and managing expectations.
• Contribute to continuous improvement initiatives and knowledge-sharing across the team.

Technologies

• Hardware
• Support
• LAN
• Network

More

We are a busy Incident Management team looking for a proactive and customer-focused IT Service Desk Analyst to join us. In this role, you will support a large multi-site estate by providing remote 1st and 2nd Line support for EPOS systems and associated applications. We offer a competitive salary and benefits package, ongoing training and professional development opportunities, and a supportive team environment, with the opportunity to work with a leading technology and support function.

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