Job Details
Location: 70 Redcliff Street, Bristol
Working Hours: 37 hours per week
Contract: 2 year fixed term starting 5th October 2026.
Closing Date: 24/07/2026.
Job Category: HR & Organisational Development
Region / Division: UK Region
Business Unit: Service Delivery
Key Responsibilities
- Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations to support consistent and high‑quality service delivery.
- Provide advice and guidance to internal and stakeholders through telephone, face‑to‑face, written, or digital channels, ensuring accurate, clear and professional responses to enquiries.
- Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
- Demonstrate strong communication skills (both written and verbal) and adopt a proactive approach to developing skills and solving problems.
- Maintain records and files, handle confidential information in compliance with the organisation’s procedures.
- Make effective decisions based on sound reasoning and deal with challenges in a mature way; seek advice from more experienced team members when appropriate.
- Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines.
- Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on colleagues, stakeholders, other parts of the organisation).
Key Qualifications
- Education: 5 GCSEs, including English and Maths (Grade 4/C or above).
- Education: Minimum 2 A Levels / predicted grades August 2026 – Grade C or above, or the equivalent qualification.
- Good communication and basic IT skills (Microsoft Office or equivalent).
- Good organisational and time‑management skills, with a reliable and professional approach.
- A positive attitude, curiosity and a willingness to learn and develop.
- The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best.
- Right to work in the UK and meet the government’s apprenticeship funding eligibility requirements.
Benefits
- A fully funded apprenticeship qualification.
- Paid, hands‑on experience in a supportive public‑sector organisation.
- Training, mentoring and opportunities to develop your career.
- A welcoming workplace where we value being Ambitious, Collaborative, Inclusive, Confident and Innovative.
- The chance to make a positive impact across the West of England.
- 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service. Option to increase annual leave with purchase scheme.
- 2 days of paid leave each year to volunteer.
- Local Government Pension Scheme.
- Flexible, family‑friendly and hybrid working options (typical 2–3 days in office each week).
- Reduced bus fare travel across the West of England.
Salary: £26,403 – £27,694 per annum (full‑time equivalent; pro‑rata for part‑time).
Good Employment Charter – as a founding member of the West of England Good Employment Charter and accredited Living Wage Employer, we are committed to creating a diverse environment. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under‑represented groups.
Fair and Inclusive Recruitment: We provide interview questions to shortlisted candidates in advance/on request and support equal opportunity under the Equality Act 2010.
Reasonable Adjustments: We provide accessibility support and accommodations during application and recruitment.
Using Artificial Intelligence (AI): We encourage the use of AI tools as a support, not a replacement for your own voice.
Closing dates: Our roles close at midnight on the closing date. The vacancy may close early or be extended; if you have started your application, we will notify you by email.
From a recruitment agency?: We are not engaging with agencies for this role. Any CVs received from agencies will be considered unsolicited.
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