We’re looking for a Service Team Member to join us at Bodnant Garden Craft Centre to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
We’re proud of the role the Welsh language plays in the places and communities we care for across Wales.
Whether you’re a fluent Welsh speaker, a learner, or completely new to the language, we’ll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.
What it’s like to work here
Reporting to the Welcome Manager, you’ll be part of a team of 4. You’ll work around 2-3 days per week on a rota. Typically, you’ll work between 9:30am-5pm including some weekends and bank holidays.
What you’ll be doing
As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised. All the items are created by local crafters.
Who we’re looking for
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- confident speaking with visitors and solving problems
- a team player, but also happy to work on your own initiative
- well‑organised, adaptable, and flexible to work across different sites
- willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Bodnant, Tal-y-Cafn, Conwy, LL28 5RE
Documents
- Aelod y Tîm Gwasanaeth – Lefel Gyrfa A2.pdf
- Y Pecyn.docx
- IRC178187 – Service Team Member_wel.pdf
- Service Team Member – Career Level A2.pdf
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 26th July 2026
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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