Job Title: CEX Retail Assistant Store Manager (Washington)
Hours – Full time (40 Hours)
Salary – £29,500 p/a
Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specializing in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Full Time Assistant Manager for our Washington Store.
The Assistant Manager will be responsible for the day-to-day operations of the store. You’ll lead by example, ensuring promotions are executed to company standards, the team understands daily targets, and exceptional customer service is consistently delivered.
Key Responsibilities
- Report directly to the Store Manager.
- Recruit, train and appraise team members to maintain high performance.
- Make full use of Google Workspace tools and bespoke MEPOS systems.
- Strive to exceed sales targets and bring innovative ideas to drive business growth.
- Motivate and manage your team to achieve sales and operational efficiency.
- Oversee stock control, making key decisions on ordering and inventory management.
- Analyse sales data, forecast future performance, and identify growth opportunities.
- Use MEPOS/AIO systems for data analysis, reporting, and forward planning.
- Handle staffing matters such as interviews, appraisals and performance reviews.
- Provide or coordinate training and development opportunities for team members.
- Ensure high standards of quality and customer service are consistently met.
- Maintain compliance with health & safety and security regulations.
- Address and resolve customer feedback and complaints promptly and professionally.
- Attend and lead meetings, sharing updates on performance, initiatives and priorities.
- Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.
- Stay up to date with market trends, customer behaviour and local competitor activity.
Key Skills and Attributes
- Excellent communication skills (verbal and written).
- Effective team leadership and collaboration skills.
- Exceptional organisational and problem‑solving abilities.
- Energy, confidence, resourcefulness and enthusiasm in all aspects of work.
- Casual dress code.
We offer a competitive salary, staff discount on products and a great working environment with opportunities for career progression and development. If you feel that you have the necessary skills and experience, we’d love to hear from you.
Reality Enterprise Ltd T/A CEX is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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