Position: Business ManagerLocation: Ginns & Gutteridge Funeral Directors, LeicesterJob Type: Full-Time, PermanentSalary: £40,000 – £45,000 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the Ginns & Gutteridge brand.
As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth, all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives, helping your brand succeed as a trusted presence in the community.
Key Responsibilities
- Lead and manage day-to-day operations across multiple branches.
- Drive revenue growth through effective service offerings and client engagement.
- Deliver excellent service and respectful care for clients and the deceased.
- Uphold all industry, regulatory, and company standards.
- Develop and execute marketing plans to grow brand presence locally.
- Foster relationships within the local community through outreach and events.
- Manage financial performance and cost control to ensure long-term sustainability.
- Recruit, train, coach, and support your team to deliver consistently high performance.
- Ensure compliance with FCA standards for all funeral planning activity.
About You
We’re looking for someone who:
- Has proven experience in leading high-performing teams.
- Brings strong commercial, financial, and operational acumen.
- Is empathetic, service-oriented, and committed to excellent client outcomes.
- Has knowledge of marketing principles, including digital and community engagement.
- Enjoys analysing data and making insight-driven decisions.
- Is confident working independently and thrives on delivering results.
- Has excellent communication, planning, and problem‑solving skills.
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools.
Desirable Experience
- Background in multi‑site or regional management.
- Understanding of funeral or service‑based industries.
- Competence with financial and performance reporting tools.
Benefits
This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you’ll benefit from a package designed to support you in leading from the front, staying resilient in a fast‑paced environment and continuing to progress within a national organisation.
- 25 days’ annual leave plus bank holidays.
- £4,500 car allowance (role dependent) to support travel across your locations.
- Opportunity to earn up to 10% annual bonus.
- Private medical cover.
- 4% matched pension contribution.
- Life assurance cover at 2x your salary.
- Access to MyStaffShop, employee rewards platform, offering savings across high street and online retailers.
- 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
- Clear development and progression pathways within a national, multi‑site organisation.
- Free on‑site parking available at most of our locations.
FCA Statement
Dignity is part of a group that includes FCA‑regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
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