A global brokerage is expanding its trade floor support team and looking for a Technical Trade Support Analyst to work directly in a front office environment — supporting real-time trading applications, order management systems, and exchange connectivity for live trading desks.
This is a production-facing role. You will be the technical layer between the trading desk and the systems they depend on — diagnosing FIX connectivity issues, monitoring live platforms, deploying changes, and keeping things running when it matters most.
The firm has a strong track record of developing trade support analysts into either more deeply technical or business-facing roles. If you want a clear path — in either direction — this is a brokerage that actively invests in it.
Day to day responsibilities
- First and second line support for front office traders in a live production environment
- Monitoring, troubleshooting, and analysing real-time trading platform issues as they occur
- Diagnosing and resolving FIX protocol and FIX connectivity problems across exchange connections
- Deploying and testing new trading applications and production changes
- Working closely with development and infrastructure teams to escalate and resolve complex issues
- Contributing to documentation, runbooks, and post-incident reviews
What they need
- 4+ years of commercial technical support experience in a trading, brokerage, exchange, or financial ISV environment
- Solid FIX Protocol experience — FIX connectivity, message-level troubleshooting, and ideally FIXML familiarity
- Strong Linux/Unix fundamentals — comfortable working in production at the command line
- Scripting capability in Python, Bash, or Shell — used practically for diagnostics and automation
- SQL experience for trade data queries and investigation
- Calm under pressure — this is a live trading environment where issues need fast, accurate diagnosis
Core stack & protocols
Desirable — strong advantage, not required
- ITCH protocol exposure — particularly relevant to market data feed handling
- Experience supporting options, equities, or multi-asset OMS platforms
- Familiarity with agile or DevOps delivery practices
The firm has a genuine track record of moving trade support analysts into either deeper technical engineering roles or front-office business-facing positions, depending on where your interests develop. This is not a static support seat — it is an entry point into a growing brokerage with clear onward paths.
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