Annual salary: up to £48,526.00
Location: Evesham
Salary: £48,526.00 plus car allowance
Contract Start Date: July 2026
Contract Type: Full-time, Permanent
Role Responsibilities
- Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
- Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities
- End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
- Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
- Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
- Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
- Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes
Key Criteria
- Experience managing responsive repairs and/or voids contracts within the social housing sector
- Experience in budget management
- Experience in performance reporting and KPI management
- Experience in people management
- Ability to provide evidence of contract performance, service delivery, and operational efficiency
- Workable technical knowledge of social housing repairs, voids, and maintenance
- Full valid driving licence
Candidate Requirements
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
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