AI-Driven Customer Operations Specialist

MPB in Brighton is seeking a Customer Operations Associate to join the Customer Experience team. You will help maintain and improve the technology powering our customer support, ensuring fast, effective assistance and a seamless journey for buyers and sellers of used photography gear.

Working closely with the Head of Customer Experience and cross‑functional teams, you’ll optimise Intercom, support AI‑powered workflows and help shape the future of our AI‑first, human‑supported customer

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