Service Manager
Dunfermline
£40,000 – £45,000 per annum (dependent on experience)
Full-time – Permanent
Real Life Options is a registered charity that delivers creative, dynamic and person‑centred services, providing a range of individualised support to people living in shared supported‑living properties and individual tenancies within Scotland.
An exciting opportunity has arisen for an experienced Service Manager within our Dunfermline services.
The Role
This permanent, full‑time position offers an experienced, career‑driven individual the chance to join our forward‑thinking management team, leading, developing, managing and being accountable for the team and services. We seek a competent and compassionate Service Manager with experience in positive behavioural support and who is trauma‑informed to support the hospital discharge of our service users into a community setting.
As Service Manager you will provide positive leadership, direction and management of the support services, ensuring robust business and financial performance through effective use of resources.
You will work flexibly, growing the Service Team, collaborating in planning, scheduling and implementing individual care and support. You will ensure the highest standard of care is delivered by a skilled, motivated and client‑focused team, meet quality assurance and compliance requirements, and exceed external regulatory and contractual obligations.
Knowledge / Experience
You will have depth knowledge and experience in a health or care setting, supporting service users of moderate to complex needs in both supported living and multi‑occupancy living. You will have strong leadership and management skills, manage and prioritise your own workload while supporting the team.
The ability to supervise, lead and motivate a team, and provide a clear sense of direction is vital, as is effective financial and budgetary management. You should be motivated, a committed team player, able to get the best out of people and enjoy developing and supporting your team.
You will have:
- Minimum 2 years supervisory/management experience within a relevant care setting
- A track record of working within services for people with learning disabilities and autism
- Experience of positive behavioural support (minimum 18 months)
- Extensive working knowledge of legislation and standards affecting the development and delivery of our services
- Responsible for ensuring and maintaining good governance and mandatory compliance across the services at all times
- Financial responsibility and reporting to Head of Operations or equivalent
- Excellent communication and organisational skills
- Leadership qualities
- IT literate
- Ability to lead and motivate a team and provide a clear sense of direction
- Person‑centred approach
Desirable
- S/NVQ Level 5 (in both management and care) or equivalent
Benefits and Rewards
- Accredited training giving you the knowledge and skills to deliver a first‑rate job
- Access to training bursaries
- Minimum of 33 days paid holiday a year, including bank holidays (pro‑rata for part‑time staff)
- Employer contributory pension scheme
- Free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information)
- Life cover 2 × annual salary
- Refer a Friend Incentive £250 bonus (terms and conditions apply)
Real Life Options is an equal opportunities employer. We seek to recruit, train and promote the best person for the job, making full use of the talents and resources of all our people and creating a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or an individual need that you believe may affect your performance in selection, we will happily make reasonable adjustments to our processes to enable you to perform at your best.
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