Salary £29,750 per annum, plus up to £2,400 discretionary bonus. Full‑time, 37.5 hours per week. Location: Soho Rd. Job reference: REQ2212. Date posted: 22/06/2026. Job category: Store Operations. Region: B21 9LR.
About the Role
As a Deputy Store Manager, you will support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, remains compliant with all regulatory and company standards, and creates a positive inclusive environment where colleagues feel proud and valued. No prior experience with pawnbroking is required; we provide comprehensive training.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer‑first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer‑facing role.
- Multilingual skills are a bonus – advanced language skills are highly valued but not required.
What We Offer
We provide a comprehensive benefits package and clear pathways for career progression, including:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
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