About the Role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. This role is responsible for ensuring that changes driven by Connections Reform, policy development or system enhancements are effectively translated into operational delivery within Connections Operations. The role acts as the bridge between policy, product and operations, ensuring that new processes, systems and requirements are clearly defined, operationally fit for purpose, implemented consistently and effectively understood and embedded across the team.
Key Accountabilities
- Lead the end‑to‑end business readiness within Connection Operations for all Connections Reform and policy changes, ensuring smooth and timely implementation.
- Translate policy and system changes into clear operational processes, controls and guidance.
- Define and deliver training strategies and materials for new processes and system enhancements.
- Work closely with Digital/Product teams to ensure system changes align with operational needs.
- Establish and maintain clear governance for change implementation.
- Ensure changes are delivered in a controlled and sequenced manner, avoiding operational disruption.
- Identify opportunities to simplify, streamline or improve processes following implementation.
- Drive a culture of continuous improvement, ensuring lessons learned are captured and applied.
About You
- Proven experience in business readiness, change delivery or operational transformation.
- Proven ability to translate policy or system changes into operational processes.
- Experience working across product, policy and operational teams in complex environments.
- Strong understanding of process design, systems adoption and change management.
- Ability to influence stakeholders and provide constructive challenge to upstream teams.
- Excellent communication skills, with the ability to explain complex changes clearly.
- Highly‑organised, with ability to manage multiple concurrent change initiatives.
Applicants must have the right to work in the United Kingdom by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
What You’ll Get
- Competitive salary of £70,000 – £80,000, dependent on experience and capability.
- Bonus of up to 15% of your salary for stretch performance.
- 28 days annual leave as standard.
- Competitive contributory pension scheme with a company match up to 12% of your contribution.
- Flexible benefits programme, including Flexible Bank Holidays & Holiday Trading, Additional Birthday Day Off, Cycle to Work Scheme, Retail & Gym Discounts, Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
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