Tunbridge Site, Unit S, T & W, Paddock Wood Distribution Centre, Tunbridge, Kent, United Kingdom
Job Description
Posted Friday 3 July 2026 at 00:00 | Expires Friday 31 July 2026 at 23:59
Last Mile Operations Manager FTC
Vacancy Salary £35,500 – £41,000 plus bonus and benefits
Vacancy Location Tunbridge Wells
This is a Temporary , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: Tunbridge WellsShift Pattern: 5/7
Ready to Lead, Inspire, and Keep the LastMile Moving?
If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.
About the Role
As a Last Mile Operations Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.
This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.
Responsibilities as a Last Mile Operations Manager
- Own service, cost, and performance across your Delivery Unit(s)
- Ensure consistent, compliant, on-time parcel flow and courier coverage
- Analyse digital dashboards and Service Tracker to identify and resolve risks
- Build strong relationships with EBPs, couriers, support teams, and unions
- Lead budget management with a focus on cost leadership and efficiency
- Drive continuous improvement and proactive planning across all operations
To Be Successful in This Role You Will Require the Following…
Qualifications:
- Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)
Knowledge & Experience:
- Knowledge of the self-employed courier model
- Previous experience working in a customer-focused industry within a fast-paced operational role
- Strong planning and organisational experience
Technical & People Skills:
- Analytical mindset with the ability to prioritise effectively
- Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
- Strong communicator across a dispersed workforce
- IT proficient, including experience with digital dashboards
Interested? Here’s What You’ll Need to Succeed
- A strong analytical mindset with the ability to prioritise effectively
- Experience managing operational performance in a fast-paced environment
- Excellent communication skills across dispersed or remote teams
- Ability to motivate, influence, and engage multiple stakeholders
- Confident using digital dashboards, apps, and operational tools
- Solid organisational and planning skills — especially when working across multiple sites
If you’re motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, we’d like to hear from you.
Benefits
- Free digital GP service for all colleagues and their family
- Wagestream – access a portion of your earned income before payday
- Free basic Will and discounted partner mirror Will for all colleagues
- 50% discount on sending parcels through Evri
- Cycling to Work scheme
- Company funded Life Assurance
- Employee Assistance Programme with free counselling
- Great career progression
- Up to 26 days holiday
- Voluntary flexible benefits at discounted corporate rates
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