Italian speaking Customer Service Specialist with Spanish or French
Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a weekSalary: £30,000 – £32,000 per annum (depending on experience)Start Date: July/August 2026
About the company
Our client is a very well-established and highly regarded global exporter of some of the world’s most prestigious luxury brands. They are seeking a fluent Italian (plus Spanish or French) speaking Customer Service Specialist to join their friendly and supportive international team.
This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business.
The role
As a Customer Service Specialist you will provide comprehensive B2B customer support to clients, agents and distributors across Italian and French / Spanish speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.
Key Responsibilities
- Processing and managing customer orders accurately and efficiently
- Responding to customer enquiries and providing effective solutions
- Handling customer complaints in a professional and timely manner
- Liaising with courier and freight companies regarding shipments and deliveries
- Monitoring export operations and ensuring service standards are maintained within your assigned territories
- Supporting the Export Sales Team across additional markets and languages when required
- Maintaining strong relationships with customers, agents, and distributors
Skills / Experience needed
- Fluent spoken and written Italian plus either Spanish or French (you must be trilingual)
- Previous experience within customer service, administration, sales or a similar support role
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- The ability to manage multiple priorities and work effectively under pressure
- A proactive approach and the ability to work both independently and as part of a team
Salary and benefits
- Starting salary of £30,000 – £32,000 per annum
- 22 days annual leave plus bank holidays
- Pension scheme
- Life assurance
- Incredible staff discount of up to 60% on luxury products
- Opportunity to work from home one day per week following successful completion of training
- Friendly, supportive team environment with excellent management support
Working Hours
Monday to Friday or 9.00 to 17.00 with an hour for lunch
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