Workplace Experience Manager

Workplace Experience Manager

Location: Leeds

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Workplace Experience Manager to lead the delivery of Next Gen FM workplace services across a designated group of HMRC Hub and Spoke buildings, ensuring exceptional customer experience, operational excellence, compliance and service delivery standards.

Role Responsibilities

• Lead the delivery of all FM services across allocated HMRC Hub and Spoke locations, ensuring legal, statutory and contractual obligations are met.
• Build strong relationships with HMRC, VOA, building occupiers and supply chain partners, acting as the primary site representative.
• Manage, develop and support FM teams and subcontractors to deliver outstanding customer experience and operational performance.
• Ensure PPMs, reactive maintenance, statutory compliance activities and SLA requirements are completed and reported accurately.
• Maintain accurate site documentation, asset data and lifecycle maintenance plans to support long-term estate performance.

Required Qualifications

Applicants must meet the below defined requirements for the role.

• Proven experience managing facilities management services, maintenance activities and operational teams.
• Excellent communication and stakeholder management skills with a strong customer-focused approach.
• Strong organisational, problem-solving and record-keeping abilities with a high attention to detail.
• IT proficiency including Microsoft Office and CAFM systems, ideally Maximo.
• IOSH Managing Safely qualification.

What’s in it for you?

• Opportunity to lead workplace experience services across a high-profile government estate.
• A varied leadership role with responsibility for people, performance, customer experience and compliance.
• Career development opportunities within one of the UK’s leading facilities management providers.

Desirable

• Professional qualification within Facilities Management or a related discipline.
• First Aid qualification.
• Awareness of DDA compliance requirements.

There’s a place for you at Mitie, join us today!

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