Replacement Account Support Representative
The European Sales Support Team is excited to announce new openings for Replacement Account Support Representative.
It is an exciting time to be joining a forward‑thinking team with a significant focus on Customer Satisfaction and delivering more efficient processes for our customers and the wider business.
You will be supporting the Replacement Sales Team to handle customer and account queries, KPIs, management information, ad hoc requests and supporting them as they drive growth and revenue from these customers. You will also be responsible for identifying process improvements that can deliver an enhanced customer journey as well as cost efficiency. You will also be working closely and in partnership with the Daily Rental branches and other departments across the UK to help deliver these goals. This is a critical role which will help to maintain and enhance revenues while providing a superior level of account and customer service.
Full training will be provided, and a structured career path is on offer. It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business.
Organization Overview
We’re Enterprise Mobility. A family‑owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business.
Key Responsibilities
- Support and work with Daily Rental Branches, Groups, Departments and all employees to deliver on our promises to our customers.
- Support on key KPIs.
- Develop and support One Enterprise programmes within our accounts.
- Identify efficiency and sales opportunities within customer interactions.
- Support and manage projects for both internal and external customers.
Customer Service Responsibilities
- Support Rental Branches on delivering key KPIs.
- Handle complaint management through to resolution using ERAC Complaints Tracker.
- Respond in a timely manner to the needs of work providers, customers and branches while maintaining a high standard of service.
- Identify and develop positive working relationships with internal and external customers that are built on trust and integrity.
- Take action when needed to meet customer expectations and solicit feedback to improve service.
Qualifications
- Ability to manage a broad diverse workload.
- Excellent communication, organization and time‑management skills.
- Strong interpersonal skills.
- Proven track record of customer engagement.
Additional Information
Please let us know about any accommodations you may need to participate in the recruitment process.
Hours
40 hrs per week – shifts will vary over 7 days a week, on a rota between 8 am and 9 pm.
Salary
£28,900
Location
This is a fully remote home‑working role – you must be based within the UK.
Benefits
- 25 days paid holidays a year + public holidays.
- Life Assurance – 3 × Salary.
- Stakeholder Pension.
- Winning wardrobe vouchers at discounted rates.
- Our ‘promote from within’ policy means you can go as far as your talent will take you.
Home Working Requirements
Personal
- Must be able to provide a suitable home‑office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage.
Technical
- Internet access provided by a cable or DSL provider – wired connection at all times; wireless connection is prohibited.
- Router must be VOIP compatible.
- Minimum upload speed of 5.0 Mbps and minimum download speed of 10.0 Mbps.
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