Branch Manager – Newport

Branch Manager – Newport, Shropshire

We are looking for a Branch Manager to lead our branch in Newport, Shropshire. This is a 12‑month secondment opportunity, full‑time (35 hours per week, Monday to Saturday). Applicants must be within a 45‑minute commute of the branch.

Job Overview

You will be responsible for ensuring the customer experience on the high street is the best possible. You will lead a team, manage day‑to‑day operations, maintain high standards of customer service, and implement the branch business plan.

Responsibilities

• Deliver outstanding customer service and manage a high level of customer expectations.
• Train, coach and develop branch staff to achieve the branch’s objectives.
• Use the bank’s systems and processes effectively and support colleagues in doing the same.
• Monitor branch performance, identify opportunities for improvement and increase profitability.
• Deliver on branch metrics, including FCA standards and key performance indicators.
• Work within a busy retail environment, organising tasks and prioritising to meet customer needs.

Qualifications / Requirements

To be eligible for this role you should:

• Have experience managing people in a retail environment.
• Demonstrate a commercial understanding, knowledge of financial regulations and processes.
• Show resilience, versatility and flexibility to prioritise and respond to changing demands.
• Be able to give your best work in a full‑time role with a 45‑minute commute.
• Experience as a branch manager in a retail setting is desirable, not essential.

Benefits & Training

• Private medical insurance
• A competitive pension plan
• Annual performance‑related bonus
• Ongoing training and development opportunities
• Salary sacrifice scheme benefits
• Life assurance
• Wellhub health and wellness options
• Up to 2 days paid volunteering per year

Location

29/31 High Street, Newport, TF10 7AT, GB

Job Info

• Job Identification 3961
• Apply Before 07/08/2026, 10:55 PM

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