Director, IT Site Services EU
Responsible for leading Site IT teams across European offices (15 offices) in Guildford, Madrid, or Stockholm, ensuring studios have the technology, knowledge, and services needed to create world‑class games. Reports to the Global Director of Site & Service Operations.
Responsibilities
- Act as the operational-focused liaison between IT, business stakeholders, and global IT functions.
- Partner with business stakeholders to understand local and regional department goals.
- Collaborate with global service lines such as Workplace Experience, Real Estate, People Experience, Service Desk, Service Operations, and Strategic Partner Management.
- Establish and maintain relationships with main vendors across the region.
- Promote technology learning and usage within the department and across managed locations.
- Manage and coordinate technical projects across managed locations.
- Forecast resources (budget, assets, personnel) for projects for IT operations.
- Stay informed about the latest developments in IT technology.
- Prepare long- and short-term plans for the S&SO Team and acquire necessary resources.
- Publish and analyze performance data of teams across managed locations.
Qualifications
- Ten or more years of experience in all aspects of IT in multiple leadership roles.
- Experience managing local Site IT teams within a game development organization.
- Over 3 years of experience managing IT in a game development or publishing role or equivalent.
- Proven ability to manage teams and influence stakeholders across multiple locations and time zones.
- Experience with game development pipelines.
- Knowledge of IT security best practices.
- ITIL experience.
- Experience managing technical teams.
- Bachelor’s degree in Business or Computer Science or equivalent work experience.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment-qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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