This is an exciting opportunity to join UCL’s Service Excellence function and play a key role in leading and coordinating the change and engagement activity across the Professional Services Hub, including several strategically significant programmes.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role
This is an exciting opportunity to lead change and engagement activity at the heart of UCL’s ambition to deliver streamlined, high-quality services that enhance the experience of staff, students, and academics. Working within the Service Excellence team, you will define and drive change strategies across a diverse portfolio of programmes—ensuring initiatives are effectively communicated, adopted, and embedded. The role will initially be offered as a 2 year Fixed Term Contract.
About you
We’re looking for an experienced change professional with a strong track record in large, complex organisations. You’ll bring expertise in both agile and waterfall environments, outstanding stakeholder engagement skills, and a strategic mindset that enables you to balance organisational priorities while minimising disruption.
In return, you’ll join a collaborative, forward-thinking environment where your work will directly contribute to meaningful organisational improvement at one of the world’s leading universities.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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