Relaunch@Capgemini Program
The 6‑month Relaunch@Capgemini program runs from 26 October 2026 to 23 April 2027. Participants will be required to be available for work during this period.
About the job you are considering
We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high‑profile clients. A Knowledge Manager is responsible for ensuring that organisational/project knowledge is accurately captured, maintained, shared, and continuously improved to support efficient service delivery and operational excellence.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
Our Knowledge Managers can be expected to engage with the following responsibilities and activities:
- Management of existing knowledge documents
- Creation & Management of new knowledge documents
- Promotion of training of the knowledge management tool
- Monthly reporting of the knowledge management tool
- Accuracy and consistency of knowledge
- Identification of knowledge requirements/gaps
You will need to have flexibility to work shift between 7am and 6pm, Mon‑Fri.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
We’re looking for individuals who have experience working as an analyst in a technical service centre environment having worked in software asset management and configuration management. You will also have:
- Good communication, interpersonal skills and presentation skills
- An understanding of ITIL processes and best practices
- Analytical and problem‑solving skills
- Ability to work independently and as part of a team
- Able to interact with clients at all levels
- Certification in ITIL V3/V4 Foundation – desirable
Your security clearance and pre‑employment checks
If you are successfully offered this position, you will go through a series of pre‑employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Application closing date – 16th August 2026
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