Assurance Team Manager

Who we are

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week.

The must haves

• Previous success in a role requiring people management, with confidence in leading performance conversations, providing constructive feedback and addressing challenging situations; supported by the willingness to develop management capability through training and coaching.
• Highly organised and adaptable, with proven ability to manage multiple deadlines, and meet SLA’s while working under pressure, using initiative and taking ownership of issues through to resolution.
• Demonstrable Commercial awareness interpreting performance KPI’s and root‑cause analysis to support improvement initiatives.
• Proven ability to manage stakeholders and influence across multiple areas of the business.
• Proven experience in identifying and managing risk, with the ability to implement effective mitigation strategies.
• Strong analytical skills with the ability to interpret complex information and make informed decisions.

The other stuff we are looking for

• Previous experience managing teams in a change environment.

What’s in it for you

Working at O2 Business, you’ll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

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