Insurance & Sundry Account Officer
Grade 5 | £26,403 – £28,142 (Pro‑rata) 29.6 Hours (4 Days) per week
Housing & Assets Group – Housing & Homelessness Division – Sundry Accounts Team
Hybrid role with 60% office presence required
About the Role
We are looking for a motivated and detail‑oriented Insurance & Sundry Account Officer to join our busy Sundry Accounts Team.
This is a varied and rewarding role where you will play a key part in delivering a vital frontline service, administering the Council’s Home Contents Insurance Scheme (supporting over 2,000 policyholders), while also managing financial processes including invoices, utility billing for void properties, and a wide range of sundry accounts. Working in a fast‑paced environment, you will handle competing priorities, provide excellent customer service, and ensure accuracy in all financial and administrative tasks. We are seeking someone who is organised, numerate and customer‑focused, with the ability to manage a varied workload.
Key Responsibilities
- Act as the first point of contact for customers via phone, email and written communication, providing professional and compassionate support
- Administer all aspects of the Home Contents Insurance Scheme, including policy set‑up, amendments, cancellations and claims support
- Manage insurance arrears, working sensitively with tenants to agree repayment arrangements
- Reconcile and process monthly insurance premium payments and liaise with brokers
- Register and verify housing invoices (average £4 million per month), ensuring compliance with financial regulations
- Investigate and resolve void utility bills, working with suppliers and partners to minimise costs
- Maintain and administer a variety of sundry accounts, including rechargeable repairs and housing‑related income streams
- Produce reports, maintain accurate records, and contribute to service improvements and performance monitoring
Essential Experience & Skills
- Experience in a financial, administrative or insurance environment
- Strong IT skills, including Microsoft Office and financial systems
- Experience of delivering excellent customer service
- Ability to maintain accurate records and work methodically with data
- Strong numeracy, written and verbal communication skills
- Ability to prioritise work, meet deadlines and solve problems logically
- Experience of working within data protection and financial regulations
If you are organised, customer‑focused and ready to take on a varied role in a fast‑paced environment, we would love to hear from you.
Dudley’s commitment to diversity and inclusion is core to our hiring processes. We ensure personal data is anonymised during the application process. All applicants must provide valid proof of right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the right to work in the UK.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will share and cross‑match your information to protect public funds and detect crime, where the law allows. The Council’s full Privacy and Disclaimer Statement can be accessed at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.
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