Macmillan Cancer Information Support Manager
The closing date is 26 July 2026.
The Cancer Directorate are looking to recruit an experienced Manager to be responsible for the overall management of the Cancer Support Service, which supports cancer patients with all of their non-clinical needs. The service comprises of staff from a variety of backgrounds and can support and signpost patients with a wide range of concerns, including, but not limited to, financial worries, emotional concerns, Macmillan grants and support groups.
The Cancer Support Team collaborates with teams across the Trust that care for cancer patients to record and evaluate current ways of working to better understand the patient journey and how the recovery package can be incorporated into their care pathway.
The role will be challenging, rewarding and outcome focused, delivering Cancer Support services via our dedicated information service, navigators and co‑ordinating and supporting pathway changes to provide patient‑centred care.
Applicants will have experience of delivering cancer support to patients or other similar experience and be committed to excellence in service delivery and continuous improvement.
As the Macmillan Cancer Support Service Team Manager you will be working closely with the Trust’s Cancer specialists across the Cancer Directorate and trust.
You must have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as within a team and be highly motivated to deliver excellence.
Main duties of the job
This position oversees the management of the multi‑disciplinary team who are responsible for the delivery of cancer information and support services across CUH (Cambridge University Hospital) including the Cancer Navigators, Cancer Support advisors and ensuring the delivery of Personalised Care and Support.
The post holder will be responsible for the day‑to‑day operational management of the service and team. The service forms an integral part of the wider cancer service and the post holder will be required to work collaboratively with both clinicians and the cancer management teams to ensure necessary systems and processes are in place to enable ease of access to high‑quality, accurate, up‑to‑date information and suitable support across all stages of the cancer pathway.
Developing the Recovery Package tools, the post holder will be required to pay attention to and take due consideration to provide a service that crosses boundaries between community and acute care and which recognises the needs and challenges of users who travel across the network for treatment.
The post holder will be responsible for and oversee electronic Health Needs Assessment (eHNA) for cancer, Health & Wellbeing events and Treatment Summaries for people affected by cancer.
Be responsible for the recruitment and management of the cancer support service staff.
About us
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:
- applied for a Graduate visa
- or you have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 26th July 2026.
Interviews are due to be held on 4th August 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- First Degree or equivalent professional qualification or equivalent management experience
- Recognised management qualification
- Evidence of continuous professional development
- Teaching or coaching qualification
Experience
- Substantial experience of managing a clinical, social or equivalent service
- Commissioning and service planning
- Experience of project management
- Developing and managing user‑focused initiatives
- Recruiting and managing staff
- Setting and evaluating quality standards
- Experience of providing person‑centred information
- Audit / Experience of gaining service user involvement
- Networking & negotiations experience & skills
- Managing a budget
- Previous NHS experience
- Experience of teaching
- Experience of working with partner organisations
- Experience of working with life‑limiting Conditions and/or people affected by Cancer
Knowledge
- Commissioning and service planning processes
- Knowledge of cancer care, treatments and services
- Knowledge of audit and research process
- Understanding of boundaries and limitations of role
- Understanding of the importance of confidentiality, privacy and dignity as it relates to healthcare
- Understanding of Information Governance practices and how this relates to healthcare and service improvements
- Workforce planning, recruitment and retention
- Awareness of cancer information resources and quality management
- Knowledge and understanding of the Recovery Package and the National Cancer Agenda
Skills
- Leadership and ability to motivate and empower others
- Highly developed networking and facilitation skills
- Interpersonal skills
- Liaison and negotiation skills
- Writing and presentation skills
- Ability to work both autonomously and as part of a team
- Ability to manage own and others’ time and work to deadlines
- Teaching and presentation skills
- Ability to contribute to effective service development
- Budget and resource management
- People management skills including motivation of staff and team
- Ability to co‑ordinate and plan events
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
#J-18808-Ljbffr…