We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. You can help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents.
If you enjoy working across organisational boundaries, influencing change, and helping others adopt user‑centred approaches, we’d love to hear from you.
You’ll guide the design of complex services, helping teams understand user needs, navigate competing priorities and identify opportunities for improvement.
You’ll champion good service design practice, leading workshops and helping teams tackle complex and ambiguous service challenges through a user‑centred approach.
The role offers hybrid working and you would be based at one of our key NYC hubs across the country, depending on which one is the most convenient for you.
About You
- Experienced service designer with a strong grounding in user‑centred design.
- Degree level (Level 5) or equivalent experience.
- Experience selecting and applying service design methods from discovery through to implementation.
- Experience leading the design of services within multidisciplinary teams and with diverse stakeholder groups.
- Strong background in stakeholder engagement, with the ability to build positive relationships and influence senior colleagues to adopt user‑centred design principles.
- Comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
- Evidence of ongoing commitment to continuing professional development (CPD).
Additional Qualifications
- Understanding of the local government context, procedures, and relevant legislation relating to service operation.
- Working knowledge of Government design principles and standards.
About Us
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
Why Work for Us?
- Shopping discounts, including home technology.
- Green car salary sacrifice schemes.
- Financial wellbeing and health assured and employee assistance programme to assist with your health and wellbeing.
- Favourable local government pension scheme and flexible working options.
Key Dates
Closing date: 26th July 2026
Job Details
Company: North Yorkshire CouncilSalary: £47,181 – £51,356Location: Harrogate, North YorkshireSector: Corporate Services, Communications, ITJob Role: Officer
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