Department: GSMA Ltd
Team: Technology Innovation and Customer Experience (TICX)
Location: London
Position type: Contract until March 2027 (Inside IR35)
About the role
The Event Registration/Technology Project Manager will report to the Head of Technology, Events and will support cross‑functional teams in the full life cycle of events—from pre‑event planning to onsite delivery. The successful candidate will be the primary point of contact for assigned projects/workstreams and will manage project, stakeholder, registration systems, UAT, logistical planning, documentation, reporting, budgeting and roadmap contributions.
Key responsibilities
- Project Management – keep projects on track, coordinate and schedule meetings, manage milestones, deliverables and internal coordination.
- Stakeholder Management – build relationships, brief clients, support training documentation and act as a point of contact for related enquiries.
- Registration Systems – configure and maintain event registration systems including pass configuration and email/system content.
- User Acceptance Testing (UAT) – create test plans and work with stakeholders to sign off on systems.
- Logistical & Operational Planning – plan onsite registration resources, dimension services, collateral design/order, signage planning, scanning, staff training, risk & contingency planning.
- Process & Documentation – create and maintain onsite processes, FAQs and digital onboarding documentation.
- Reporting, Budgeting & Planning – provide analytical support, own spend areas and contribute to roadmap and planning meetings.
About you
Demonstrable experience in event registration with technical and operational responsibilities.
International event, conference or trade‑show experience as an organiser.
Experience configuring and delivering event technology including registration systems, virtual event platforms and event apps such as Cvent, RainFocus, Stova or other SaaS platforms.
Operational/logistical event planning experience (e.g., capacity analysis, signage, temporary staff scheduling, collateral design and delivery).
Excellent communication and presentation skills; ability to explain complex processes to non‑technical colleagues.
Supplier management experience.
Awareness of data privacy, GDPR and information security principles.
Core skills
- Stakeholder Management – builds trust and aligns across conflicting priorities.
- Project Management – structures ambiguous situations, manages multiple workstreams and anticipates risks.
- Communication – clear, credible communicator.
- Delivery – takes ownership, ensures detail under pressure.
- Analysis – data‑driven decision making.
Accessibility statement
We strive to offer a meaningful and inclusive application experience for all candidates. If you require any accommodations or adjustments due to a disability or otherwise during the hiring process, please contact talent@gsma.com with your request.
Benefits
Competitive compensation, generous holiday allowances, four additional days off for professional development and additional benefits. Working at GSMA offers access to the mobile industry, global solutions, learning and development opportunities, and a dynamic environment.
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