security-systems-service-engineer

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, route cause analysis on faults to meet the business requirements.

Responsibilities and Essential Functions

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large multi‑site installations with PC based digital recorders.
• Have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
• Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business‑specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).
• Travel between sites during the working day.

Skills, Qualifications and Competencies

• NVQ 3 in Electronic Security or equivalent proven experience.
• Knowledge of access control / CCTV / intercom / intruder systems.
• Knowledge of Windows operating systems.
• Knowledge of digital electronics principles and systems.
• Health and Safety.
• Good knowledge of access control / CCTV / intercom / intruder systems.
• Good knowledge of CCTV systems.
• Good knowledge surrounding digital electronics and electrical systems.
• Microsoft OS knowledge.
• Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End).

Terms and Conditions

• Requirements for overtime, call‑out.
• Optional overtime on Sunday.
• Contractual call‑out rota subject to working regulations.
• Opt out.
• Specifications for breaks/lunch: 30 minutes unpaid lunch break.
• Basic pay (range) 32,000 – 40,000 (subject to experience and training credentials).
• Standard hours (FTE): 40.
• Overtime x1.5 x 2.

Reiss Gordon / 02086263110

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