Customer Care & Resolution Specialist — Rail Travel Benefits

CrossCountry is seeking a Customer Relations Consultant to join our team in Birmingham. You will resolve complaints with empathy, provide accurate information, and work toward First Time Resolution while supporting franchise and travel policies.

Ideal candidates will have strong communication, customer-facing experience, and the ability to manage multiple tasks across digital platforms. The role includes weekend coverage and a 37-hour week, with office hours 08:00–20:00.

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